Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, clean, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, please email us at pawromer.store@gmail.com within 30 days of delivery, with your order number and the reason for the return. Once your return is approved, we will provide you with the return address, a return shipping label, and instructions on how and where to send your package. Please do not send anything back without prior approval. Items sent back to us without first requesting a return will not be accepted. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.